Reviewing AI-generated customer success material such as health dashboards, renewal scorecards and business review decks. Suits customer success leads from B2B software or services teams who have owned retention and adoption reporting.
About the role
About This Opportunity
We're working with a leading foundational AI lab to find experienced senior customer success leads who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for senior customer success leads with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Qualifications
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements
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