Assessing AI-generated support workflows, QA standards and escalation processes for real-world workability. Suits people who have managed contact centre teams or support processes and know where they tend to break.
About the role
This $75/hour role is for people who've run contact center or support operations, including team or process leadership, beyond handling tickets themselves. Ethos uses that background to evaluate AI-generated support workflows, QA standards, and escalation handling, checking whether the AI's recommended process would survive a real queue. It's aimed at operators who know where support processes tend to break, since that's exactly what the evaluation work is looking for.
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